It’s a pleasure to meet you
We love Wales. That’s why we’ve been lighting and heating Welsh homes for almost as long as it takes to say Llanfairpwllgwyngyllgogerychwyrndrobwllllantysiliogogogoch! Our journey as a company stretches back to the 1940s when we operated under the South Wales Electricity Board name.
We’re part of the Scottish and Southern Energy Group (SSE)
Scottish and Southern Energy is a FTSE 100 company and one of the largest integrated electricity and gas companies in the UK. Including the supply businesses of Scottish Hydro, Southern Electric, SWALEC, Airtricity and Atlantic we have over 10 million customer accounts. A full service energy provider, we have more than 50 years experience in the generation, transmission, distribution and supply of energy.
If it’s important to you it’s important to us
It won’t be a surprise to hear that as well as getting the best energy deals, our customers want to know they’re with a supplier that can give them exceptional service when they need it. And that they’re with a company driven by doing the right thing. That’s why we’re committed to holding onto our long standing position as the UK’s best for customer service** and the country’s largest generator of renewable electricity#. If it’s good for you and good for the environment there’s no doubt that that’s good for us.
Supporting local communities
We really enjoy supporting our local communities with our carefully selected sponsorship programme. Many of our sponsorships aim to foster local sporting talent and increase participation in your community events. Along with our sister companies we support community rugby, cricket, golf, shinty and sailing.
That’s not all. We also support music talent in the community with our talent search. plugged in gives local musicians, photographers, videographers and journalists an opportunity to get into the music scene.
p.s. Oh - and it doesn’t stop there. We’re not just about energy - our customers are saving in other ways too. Each and every one of them are entitled to exclusive customer discounts in our online electrical store and on the other services we provide – like home phone, broadband and new boilers!
WHAT MAKES US DIFFERENT MAKES US BETTER
Our core purpose is to provide your energy in a reliable and sustainable way. To help us achieve this we have a set of core values which are very important to us. And, because they are always in our mind and continually challenging us to be better, they’re the very things that have shaped our credentials. The things that make us proud. And the things that make our values real.
Safety advisers to communities across the UK
Making sure energy is safe for you
Supporting our SAFETY value - we believe all accidents are preventable, so we do everything safely and responsibly or not at all.
We provide bespoke safety information for a number of groups in communities across the UK that may come into contact with electricity and gas in their daily professions and lives. Everyone from emergency services like the fire brigade, police and ambulance services to farmers and agricultural workers, caravanners and campers.
UK’s best for customer service
and best value for money*
Supporting our SERVICE value – we give our customers service we are proud of and make commitments that we deliver.
We recognise that top quality customer service and staff who understand the complexities of the energy market are important. That’s why our people are committed to doing the best job they possibly can to make sure the service you receive is the best they can offer. This approach seems to work and our customers seem to like it. So much so that we’ve picked up a few awards along the way including Best for Customer Service from uSwitch seven times in a row.
Free energy efficiency advice for all our customers
Helping you cut the amount you use and cut the cost of your bill
Supporting our EFFICIENCY value – we keep things simple, do the work that adds value and avoid wasting money, materials, energy or time.
Energy efficiency isn’t rocket science and making small differences to your home and lifestyle make a massive difference to your bank balance. However, there are lots of energy saving options to choose from and our team of experts are on hand to help.
UK’s best overall energy supplier
for five years running*
Supporting our EXCELLENCE value – we strive to get better, smarter and more innovative and be the best in everything we do.
We constantly challenge ourselves to make sure we are providing the best possible service, product and price for our customers. Our commitment in these areas has meant that our customer numbers have more than tripled in the last 10 years. And according to an independent survey conducted by uSwitch our customers new and old say you just can’t get better.*
COMMUNITY AT HEART
Supporting our local communities
Thanks to our community volunteering project, Community at Heart, each of our 20,000 employees has the opportunity to take a day out of their typical working life to support local community projects. That means that your organisation, charity or group can now ‘borrow’ a team of hands, minds, ideas or skills completely free of charge!
Many hands make light work
You can ask a team of our employees to work with you for a whole day. From crushing boxes to crunching numbers – as long as it makes a difference to what you’re trying to achieve, then we’re willing to help!
The project was launched in April 2010 to support initiatives within the communities in which our employees live and work, giving staff the opportunity to make a difference to things they are passionate about outside of work.
In the first year, around 5,000 days were used to help many different organisations including charities, schools, parish councils and hospitals.